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Log a Support Call

.Instructions.
ALERT IconYou can ask our Support staff a question using the form below.

Note:
  • Place only one support call per issue. If you submit multiple support calls it lowers your priority in the system.
  • If you do not receive an emailed response within 48 hours, please use the Support Call History page to check for a response.
  • Upon submitting the call you will be emailed a confirmation, and later a notice we have answered your question. Emails from us may be blocked as 'spam', so please see information here if you do not get the initial confirmation email.
  • If you have previously submitted a call you may wish to re-open it, please use the Support Call History page to retrieve your calls.
  • Hover your mouse over the question marks '?' for more information.
  • Whenever possible, please zip file attachments. The maximum attachment size is 2MB.

  • ..

    .Log a Support Call.
    Support CategorySelect the category which best relates to the issue you are experiencing
    ProductSelect the SWiSHzone product you are using
    Name (First & Last)Name you used when you purchased your SWiSHzone.com Product.
    Contact EmailEnter a CONTACT email for us to communicate with you regarding this support call.
    Registered Email is the same as Contact Email
    Registered EmailThe REGISTERED email is the address you used when you purchased your SWiSHzone.com product. Leave the same as your contact email if you are trialling a product. Click the checkbox if it is the same as your CONTACT email address.
    SubjectShort description of the problem or issue
    QuestionPlease quote the site code and any error numbers if available. Please quote your reciept number if known.
    Attach FilePlease archive multiple attachments. No executables will be accepted.

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    Please complete our Support System Survey - Offline to enable us serve you better. We value your feedback.
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